A sound coming from the desk when it is not in the process of raising/lowering the desk top probably means that the electrical components (motor, controller or control panel) of the desk are overloaded. If there are lifts or photovoltaic systems installed in the building, these can affect the electrical system of the desk and cause it to sound. In a situation when a desk makes a self-contained sound:
a. sure that the correct control panel is connected to the model of your desk;
b. make sure that the voltage in the socket to which the desk is connected is appropriate (it should not exceed +/- 40V from the nominal voltage, i.e. 110V for a single-motor desk);
c.check that the electrical components of the desk (motor, controller, control panel) are not damaged or worn out.
If all these items are correct and the problem persists, contact our Customer Service:
a. if the order included assembly our assembly team will arrive to replace the faulty part;
b. if the order did not include assembly, Customer Service will send a dispatch with instructions on how to replace the part - an assembly service is available for an additional charge;
c. if, after replacing the faulty part with a new one, the above-mentioned problem persists, it is possible to have the entire desk checked at the factory by our fitters. If the desk is checked and found to be free of defects, the customer shall bear the transport costs (collection and re-dispatch).